Last updated: 28th December, 2025
EDOC Health South Africa (“EDOC Health”, “we”, “us”, “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, share and protect personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.
EDOC Health is a digital healthcare platform that enables patients to access online medical consultations and related healthcare services via licensed healthcare professionals in South Africa.
Registered Entity: EDOC Health South Africa
Contact:
Email: admin@edochealth.co.za
We may collect the following personal information:
We use your information to:
We only process personal information in accordance with POPIA’s lawful processing conditions.
By using EDOC Health services, you consent to:
You may withdraw consent at any time unless processing is required by law or necessary for medical care.
We may share your information with:
We do not sell your personal data.
Where data is transferred or stored outside South Africa, we ensure compliance with POPIA safeguards and equivalent data protection standards.
We implement reasonable technical and organisational measures to secure your information including:
However, no system is completely risk-free.
Medical records are retained in accordance with South African healthcare legislation and HPCSA requirements. Other personal data is retained only as long as necessary.
You have the right to:
Information Regulator Contact:
Email: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg/
We do not intentionally provide services to minors without lawful guardian consent.
We may update this Privacy Policy as required by law or business needs. Changes will be posted on our platform.
For privacy queries or POPIA requests:
📧 Email: [admin@edochealth.co.za]
📞 Phone: [Insert]
In providing telehealth services, we collect and process:
This information is processed strictly for:
Telehealth consultations may occur via approved secure platforms. We ensure reasonable technical and organisational safeguards, however electronic communication may still contain inherent risks.
Telehealth consultations are not recorded unless:
Clinical notes will always be documented in your medical record.
A valid doctor–patient relationship is formed when:
This relationship may be terminated in accordance with ethical and legal standards and where continued care is clinically inappropriate.
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
EDOC Health (South Africa), 28th December, 2025. A DH Media Services Pty Ltd subsidiary.
